Physical Products Policy

Effective Date: May 5, 2026

This Physical Products Policy governs the purchase, fulfillment, shipping, replacement, handling, and use of physical products sold or distributed by Bone & Briar Holdings and Chaos Cross Stitch Magazine.

By purchasing physical products through our Services, you agree to this policy in addition to our Terms of Service and other applicable policies.

 

Scope of This Policy

This policy applies to all physical merchandise, printed materials, limited editions, specialty items, and tangible products offered by Chaos Cross Stitch Magazine and related Services, including but not limited to:

• Printed magazine editions
• Special edition issues
• Collector releases
• Printed cross stitch patterns
• Physical companion books
• Promotional merchandise
• Limited-run products
• Seasonal releases
• Exclusive subscriber items
• Event-exclusive products
• Bundled physical items
• Printed inserts and companion materials

 

Product Availability

Many physical products offered by Chaos Cross Stitch Magazine may be:

• Limited edition
• Made in small production quantities
• Seasonal
• Subscriber-exclusive
• Pre-order based
• Produced in rotating collections

Availability is not guaranteed and products may be discontinued, retired, delayed, or modified at any time without notice.

Bone & Briar Holdings reserves the right to:

• Limit quantities
• Refuse orders
• Cancel orders
• Correct pricing errors
• Modify release schedules
• Retire products or editions

 

Product Appearance Disclaimer

We make reasonable efforts to accurately display product images, colors, textures, finishes, and printed materials.

However, actual products may vary slightly due to:

• Monitor differences
• Printing variations
• Lighting conditions
• Production methods
• Material availability
• Packaging updates
• Handmade or small-batch production processes

Minor cosmetic differences that do not materially affect product functionality or readability do not constitute defects.

 

Order Processing

Orders are typically processed within reasonable business timeframes; however, fulfillment times may vary due to:

• Production schedules
• Inventory limitations
• Pre-order demand
• Shipping carrier delays
• Seasonal volume
• Supplier availability
• Operational or technical interruptions

Estimated shipping or processing dates are approximate and are not guaranteed delivery deadlines.

 

Shipping and Delivery

Physical products may be shipped through third-party carriers selected at our discretion.

Customers are responsible for:

• Providing accurate shipping information
• Monitoring tracking information where available
• Ensuring secure delivery locations
• Verifying addresses before purchase

Bone & Briar Holdings is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Customs processing
• Postal disruptions
• Incorrect addresses provided by customers
• Carrier tracking errors
• Delivery access issues

Risk of loss generally transfers upon delivery to the carrier where permitted by applicable law.

 

International Shipping

Bone & Briar Holdings does not currently offer international shipping for physical products.

All physical product orders are limited to customers located within the United States unless explicitly stated otherwise for a specific release or promotion.

Orders placed with international shipping addresses may be canceled at our discretion.

Customers are responsible for ensuring that the shipping address provided at checkout is valid, complete, and located within an eligible shipping region.

No Refund Policy

All physical product sales are final.

Bone & Briar Holdings does not offer refunds, returns, cancellations, or exchanges for physical products except where required by applicable law.

This policy applies regardless of:

• Buyer’s remorse
• Accidental purchases
• Shipping delays outside our control
• Minor cosmetic variations
• Preference changes
• Failure to read product descriptions
• Limited edition availability changes

Customers are encouraged to carefully review all product descriptions, sizing details, release information, and ordering details before purchase.

 

Damaged or Destroyed Deliveries

If a physical product arrives severely damaged, destroyed in transit, or materially unusable due to shipping-related damage, we may, at our sole discretion, provide a replacement copy when appropriate.

Replacement requests may require:

• Photographs of the damage
• Packaging photographs
• Proof of delivery
• Order verification
• Timely reporting after delivery

Replacement approval is determined solely by Bone & Briar Holdings.

We reserve the right to deny replacement requests involving:

• Suspected fraud
• Repeated abuse
• Insufficient evidence
• Damage caused after delivery
• Improper storage or handling by the customer

Replacement products may be subject to inventory availability.

Refunds will not be issued in place of replacements.

 

Lost Packages

If tracking indicates a package was delivered to the address provided at checkout, Bone & Briar Holdings is not responsible for stolen, misplaced, or missing packages after delivery confirmation.

Customers are encouraged to:

• Verify shipping addresses carefully
• Use secure delivery locations
• Contact carriers regarding delivery disputes

We may assist with carrier claims where reasonably possible, but replacement approval remains at our discretion.

 

Pre-Orders and Limited Releases

Certain products may be sold as pre-orders or made-to-order items.

By purchasing pre-order products, customers acknowledge that:

• Production timelines may change
• Delays may occur
• Release windows are estimates
• Final product details may vary slightly

Bone & Briar Holdings reserves the right to modify, delay, or cancel pre-order products where necessary.

 

Collector and Limited Edition Items

Special edition and collector products may have intentionally limited production quantities.

Once sold out, these items may not be reproduced or restocked.

Bone & Briar Holdings is not obligated to maintain ongoing availability of any limited release product.

 

Intellectual Property Restrictions

Purchase of physical products does not transfer ownership of associated intellectual property rights.

Customers may not:

• Reproduce printed materials
• Scan or redistribute printed patterns
• Digitize magazine content for sharing
• Create unauthorized copies
• Republish physical product contents
• Use printed materials for mass commercial production
• Remove branding or copyright notices

All intellectual property protections remain fully applicable to physical products.

 

Product Safety and Handling

Customers are responsible for the safe storage and handling of physical products.

Certain products may include:

• Paper materials
• Sharp edges from packaging
• Staples or binding components
• Protective wrapping materials

Products should be kept away from small children where appropriate.

 

Subscription and Recurring Shipments

If physical subscription services or recurring shipments are offered in the future, additional terms may apply regarding:

• Billing cycles
• Shipment frequency
• Renewal timing
• Address changes
• Skipped issues
• Subscriber exclusives

Bone & Briar Holdings reserves the right to modify or discontinue subscription programs at any time.

 

Fraud Prevention

We reserve the right to:

• Refuse suspicious orders
• Limit quantities
• Require additional verification
• Cancel fraudulent transactions
• Restrict repeat abuse of replacement systems

Fraudulent claims related to damaged goods, non-delivery, or replacement abuse may result in:

• Account suspension
• Order cancellation
• Refusal of future service
• Legal enforcement where appropriate

 

Limitation of Liability

To the fullest extent permitted by law, Bone & Briar Holdings shall not be liable for indirect, incidental, consequential, or special damages related to physical product purchases, shipping delays, delivery failures, or product usage.

Our maximum liability shall not exceed the amount paid for the specific product giving rise to the claim.

 

Policy Changes

Bone & Briar Holdings reserves the right to update or modify this Physical Products Policy at any time.

Updated versions become effective upon posting unless otherwise stated.

Continued purchases or use of the Services after updates constitutes acceptance of the revised policy.