Privacy Policy

Effective Date: May 5, 2026

Bone & Briar Holdings (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you visit, use, or interact with Chaos Cross Stitch Magazine, our websites, digital products, online stores, newsletters, downloadable content, social media pages, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

 

Who We Are

Chaos Cross Stitch Magazine is operated under Bone & Briar Holdings.

This Privacy Policy applies to all websites, digital magazines, downloadable files, pattern archives, online storefronts, newsletters, and related services owned or operated by Bone & Briar Holdings.

 

Information We Collect

We may collect personal information directly from you, automatically through your use of our Services, or through third-party services that help operate our business.

 

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Email address
• Billing address
• Shipping address
• Payment-related information
• Account details
• Purchase history
• Newsletter subscription information
• Messages sent through contact forms
• Artist submissions and contributor information
• Survey responses
• Social media communications
• Customer support requests

If you submit artwork, patterns, photographs, finished stitched works, magazine submissions, testimonials, or other content, we may also collect the information associated with those submissions.

 

Payment Information

Payment Processors and Financial Information

Payments made through our Services may be processed by third-party payment providers including WooPayments, Stripe, and PayPal.

Bone & Briar Holdings does not directly collect, process, store, or retain full credit card numbers, banking details, or sensitive payment credentials on our own servers.

Financial information submitted during checkout is transmitted directly to the applicable payment processor and is subject to that provider’s own privacy practices, security measures, terms, and policies.

We may receive limited transaction-related information necessary to fulfill orders and manage customer support, including:

• Customer name
• Billing address
• Email address
• Transaction status
• Partial payment details
• Order identifiers

We do not have direct access to full payment card information or complete financial account credentials used during payment processing.

Users are encouraged to review the privacy and security policies of WooPayments, Stripe, and PayPal for additional information regarding how financial information is handled.

Information Collected Automatically

When you use our Services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Referral pages
• Pages viewed
• Time spent on pages
• Click behavior
• Geographic region
• Internet service provider
• Website interaction data
• Download activity
• Shopping cart activity

We may use cookies, pixels, analytics tools, server logs, and similar technologies to collect this information.

 

Cookies and Tracking Technologies

Our Services may use cookies and related technologies to:

• Remember user preferences
• Maintain website functionality
• Improve performance
• Analyze traffic and user behavior
• Personalize content
• Monitor website stability and security
• Support ecommerce functionality
• Deliver relevant advertising or promotions

You may disable cookies through your browser settings; however, portions of the Services may not function properly if cookies are disabled.

 

How We Use Information

We may use collected information for business and operational purposes, including to:

• Provide products and services
• Deliver digital magazine issues and downloads
• Process transactions
• Manage subscriptions
• Provide customer support
• Send transactional communications
• Send newsletters and promotional materials
• Improve website functionality and user experience
• Prevent fraud and unauthorized access
• Enforce legal terms and intellectual property rights
• Respond to legal requests
• Analyze trends and business performance
• Maintain security and operational integrity
• Review artist submissions and contributor applications
• Manage affiliate, promotional, or sponsorship relationships

 

Email Communications

If you subscribe to newsletters or marketing communications, we may send updates regarding:

• New magazine releases
• Product launches
• Promotions and discounts
• Contributor opportunities
• Shop updates
• Seasonal or special editions
• Company announcements

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us directly.

Transactional or administrative emails may still be sent when necessary.

 

User Accounts and Purchases

If user accounts are enabled on our Services, we may store account-related information including:

• Username
• Purchase history
• Download history
• Saved preferences
• Subscription information

Users are responsible for maintaining the confidentiality of their account credentials.

 

Digital Downloads and Usage Monitoring

To protect our intellectual property and digital products, we may monitor:

• Download activity
• IP activity
• Account access behavior
• Excessive download attempts
• Unauthorized sharing indicators
• Fraudulent purchasing activity

This information may be used to investigate violations of our Terms of Service or intellectual property policies.

 

Artist and Contributor Submissions

If you submit patterns, photography, articles, artwork, or related content for consideration in Chaos Cross Stitch Magazine, we may retain:

• Submission materials
• Contact information
• Biographical information
• Portfolio links
• Social media handles
• Communication history
• Licensing or usage agreements

Submission materials may be archived for editorial, legal, operational, or historical purposes.

 

Sharing of Information

We do not sell personal information to third parties.

However, we may share information with trusted service providers and partners who assist with operating our business, including:

• Payment processors
• Ecommerce platforms
• Email marketing providers
• Hosting companies
• Analytics providers
• Cloud storage providers
• Customer support tools
• Shipping and fulfillment providers
• Security and fraud prevention services

These parties may access information only as reasonably necessary to perform services on our behalf.

 

Legal Compliance and Protection

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to subpoenas or lawful requests
• Protect our legal rights
• Investigate fraud or abuse
• Enforce agreements and policies
• Protect the safety and security of users, contributors, or the public

 

Data Retention

We may retain information for as long as reasonably necessary to:

• Provide Services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Preserve financial and tax records
• Maintain intellectual property protections
• Preserve editorial archives

Retention periods may vary depending on the nature of the information.

 

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, digital transmission, or storage system can be guaranteed to be completely secure. Users provide information at their own risk.

 

International Users

Our Services may be accessed from locations outside the United States.

By using our Services, you understand that information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your location.

 

Children’s Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may delete it.

Parents or guardians who believe a child has provided personal information may contact us.

 

Third-Party Links

Our Services may contain links to third-party websites, marketplaces, social media platforms, advertisers, affiliates, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

Users should review the privacy policies of those third parties independently.

 

Analytics and Advertising

We may use third-party analytics and advertising services to better understand user behavior and improve our Services.

These services may use cookies, tracking pixels, or similar technologies to collect information regarding website usage and advertising interactions.

 

California Privacy Rights

Residents of California may have additional rights regarding personal information under applicable California privacy laws.

These rights may include the ability to:

• Request access to collected information
• Request deletion of certain information
• Request correction of inaccurate information
• Request information regarding disclosure practices

Requests may be submitted using the contact information provided below.

 

GDPR and International Privacy Rights

Where applicable, users may have rights under international privacy laws, including the right to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to certain processing activities
• Request data portability

Requests are subject to verification and applicable legal limitations.

 

Business Transfers

If Bone & Briar Holdings undergoes a merger, acquisition, restructuring, asset sale, or similar transaction, information may be transferred as part of that transaction.

 

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Changes become effective upon posting unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.