Digital Products Policy

Effective Date: May 5, 2026

This Digital Products Policy governs the purchase, delivery, access, use, and licensing of digital products offered through Bone & Briar Holdings and Chaos Cross Stitch Magazine.

By purchasing, downloading, accessing, subscribing to, or otherwise using digital products provided through our Services, you agree to this policy in addition to our Terms of Service and other applicable policies.

 

Scope of This Policy

This policy applies to all digital content sold, distributed, or made available through Chaos Cross Stitch Magazine and related Services, including but not limited to:

• Digital magazine issues
• Downloadable PDF patterns
• Subscriber-exclusive content
• Bonus downloads
• Archive access
• Printable charts
• Digital guides and tutorials
• Companion files
• Pattern collections
• Digital bundles
• Promotional downloads
• Subscriber resources
• Early access content

 

Nature of Digital Products

All digital products are delivered electronically and do not constitute physical goods unless explicitly stated otherwise.

Customers are responsible for ensuring they have compatible devices, software, storage space, and internet access necessary to receive and use digital files.

 

Delivery of Digital Products

Digital products are generally delivered through one or more of the following methods:

• Direct download links
• Account download areas
• Email delivery
• Subscriber portals
• Archive access systems
• Third-party ecommerce delivery platforms

Delivery timing may vary depending on:

• Payment verification
• Platform processing
• Subscription status
• Technical maintenance
• Server availability
• Fraud prevention reviews

Bone & Briar Holdings does not guarantee uninterrupted availability of download systems or archive access.

 

Download Responsibility

Customers are responsible for downloading and securely storing purchased files after delivery.

We strongly recommend:

• Saving backup copies
• Using reliable storage methods
• Maintaining updated software
• Verifying downloads promptly after purchase

Bone & Briar Holdings is not responsible for files lost due to:

• Device failure
• Accidental deletion
• Lost email access
• Corrupted storage devices
• Expired download windows
• User account issues
• Third-party platform failures

Where reasonably possible, we may attempt to assist with re-access requests, but permanent file hosting is not guaranteed.

 

Permitted Use

Unless otherwise stated, digital products are licensed for personal, non-commercial use only.

Customers may:

• Download purchased files for personal use
• Print charts and patterns for personal stitching
• Maintain personal backup copies
• Use files across personally owned devices

Customers may not:

• Share downloaded files with others
• Redistribute magazine issues
• Upload files to file-sharing platforms
• Resell or sublicense digital content
• Provide downloads to groups, clubs, or organizations
• Repackage or alter files for redistribution
• Claim ownership of protected content
• Use files in mass commercial manufacturing
• Remove branding, watermarks, or copyright notices

Unauthorized sharing or redistribution violates our intellectual property rights and may result in revoked access or legal enforcement.

 

Account-Based Access

Certain digital products or subscriptions may require customer accounts.

Customers are responsible for:

• Maintaining accurate account information
• Protecting login credentials
• Restricting unauthorized account access
• Managing download activity responsibly

We reserve the right to suspend or terminate accounts involved in abuse, fraud, unauthorized sharing, or violations of our policies.

 

Subscription and Archive Access

Some products or magazine content may be offered through subscription models or archive memberships.

Subscription access may include:

• Current magazine releases
• Archived issues
• Subscriber-exclusive downloads
• Bonus materials
• Limited-time content

Subscription access is licensed, not sold.

Bone & Briar Holdings reserves the right to:

• Modify subscription offerings
• Change archive structures
• Retire content
• Remove older materials
• Alter access levels
• Change pricing or release schedules

Purchase of a subscription does not guarantee permanent access to all current or future content.

 

File Compatibility

Digital files are provided in commonly used formats where applicable.

However, compatibility may vary based on:

• Device type
• Operating system
• PDF reader software
• Printer settings
• Mobile limitations
• Third-party applications
• Accessibility software

Bone & Briar Holdings does not guarantee compatibility with every platform, device, or software configuration.

 

Printing Disclaimer

Printed appearance may vary depending on:

• Printer quality
• Ink levels
• Paper type
• Scaling settings
• Color calibration
• Device display differences

Users are responsible for verifying print settings before printing large or high-detail files.

 

Technical Issues

If customers experience legitimate technical issues preventing access to purchased digital products, reasonable support may be provided where possible.

Support may include assistance with:

• Broken download links
• Corrupted file delivery
• Missing files
• Account-related access issues

Support does not include:

• Printer troubleshooting
• Device repair
• Third-party software support
• Pattern customization
• Technical instruction unrelated to file delivery

 

Refund Policy for Digital Products

Due to the nature of digital goods, all digital product sales are generally considered final.

Once a digital file has been accessed, downloaded, delivered, or made available, refunds may not be issued except where required by law or at our sole discretion.

However, we may consider refunds, replacements, or store credit in limited circumstances including:

• Duplicate purchases of the same product
• Corrupted or unusable files
• Failed delivery caused by our systems
• Incorrect file fulfillment
• Verified technical delivery errors

Refund requests based on personal preference, accidental purchases, failure to read descriptions, lack of software compatibility, or inability to complete a project may not qualify for refunds.

 

Chargebacks and Payment Disputes

Customers agree to contact us before initiating payment disputes or chargebacks whenever possible.

Fraudulent or abusive chargeback activity may result in:

• Revoked access to digital products
• Account suspension
• Permanent purchasing restrictions
• Collection efforts
• Legal enforcement where appropriate

 

Anti-Piracy Measures

To protect our intellectual property and contributor rights, Bone & Briar Holdings may use reasonable anti-piracy and monitoring measures, including:

• Download tracking
• Account activity monitoring
• Watermarking
• Access limitations
• IP logging
• Fraud detection systems

Unauthorized distribution or piracy may result in enforcement actions.

 

Contributor and Licensed Content

Certain digital products may contain contributor-created works licensed to Bone & Briar Holdings for publication.

Customers receive only the limited usage rights expressly granted under applicable licenses.

No ownership rights are transferred through purchase or subscription.

 

Product Availability

Bone & Briar Holdings reserves the right to:

• Modify digital products
• Update files
• Correct errors
• Retire products
• Discontinue collections
• Remove archive materials
• Change promotional offerings
• Limit availability

Older downloads may not remain available indefinitely.

 

No Guarantee of Future Access

Customers are encouraged to maintain personal backups of legally purchased files.

Bone & Briar Holdings does not guarantee:

• Lifetime hosting
• Unlimited re-download access
• Permanent archive retention
• Continuous platform availability
• Perpetual subscription benefits

 

Policy Violations

Violation of this policy may result in:

• Download restrictions
• Account suspension
• Revoked access
• Termination of subscriptions
• Copyright enforcement
• Legal claims where appropriate

 

Changes to This Policy

Bone & Briar Holdings reserves the right to update or modify this Digital Products Policy at any time.

Updated versions become effective upon posting unless otherwise stated.

Continued use of the Services after changes constitutes acceptance of the revised policy.